BI support from the ATK Consulting Group: entrust technical support of analytics to a team of experts
ATK Services Support
ATK
Services
Support
Platforms:
In addition, based on the results of the BI-system implementation project, we provide warranty support for the developed solution for 3 months.
Contact our manager and specify the cost and start date of the implementation project for your company:
Sales Department
+7(495)134-32-92
ADDRESS:
Russia, 121467, Moscow,
Istrinskaya str. 4, Office 1
PHONE:
+7(495)134-32-92
EMAIL:
consult@atkcg.ru
TECHNICAL SUPPORT OF THE BI SYSTEM
BI SYSTEM ADMINISTRATION
MAINTENANCE OF BI SOLUTIONS FOR SLA
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Tasks:
Standard technical support from the vendor of the BI system. We provide 2 technical support lines (from ATK and from the vendor), solve technical problems and software errors. We provide software updates – new versions, service releases, patches
The format of the appeal:
Dedicated support service e-mail
Operating mode:
Working days, 10:30 – 19:00
Tasks:
Preparation, configuration and deployment of the optimal server configuration for a BI solution, control of license distribution and access rights, support for 24/7 server operation and efficient use of server resources
The format of the appeal:
Dedicated support service e-mail
Working hours:
24/7
Tasks:
Answers to user questions (both technical and on the use of the solution), development and modification of BI applications, development of new analysis scenarios and additional applications
The format of the appeal:
Dedicated support service e-mail, Phone number
Operating mode:
Any mode based on SLA
Technical support for the software for the 1st year of use is included in the license price. In subsequent years, the cost is calculated based on your configuration
The cost of administering a BI system depends on the server configuration and the number of users. Contact your manager so that we can calculate an offer for you.
Technical support for the software for the 1st year of use is included in the license price. In subsequent years, the cost is calculated based on your configuration
+7 (495) 134-32-92
consult@atkcg.ru
Russia, 121467, Moscow,
Istrinskaya str. 4, Office 1
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